Privacy Policy

Last Updated: February 19, 2025

meltrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meltrix.online and use our social casino game development services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Contact us via email at support@meltrix.online
Call our office at +441604402929
Submit inquiries or request information about our services
Subscribe to newsletters or marketing communications
Participate in surveys or feedback forms
Enter into service agreements with us

This information may include:

Full name
Email address
Phone number
Company name and position
Billing and payment information
Project requirements and specifications
Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Referring website addresses
Pages viewed and time spent on pages
Access times and dates
Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve our services and user experience
Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain functionality of our website.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our social casino game development services
To communicate with you about projects, inquiries, and service updates
To process transactions and send related information
To respond to your comments, questions, and customer service requests
To send marketing communications, newsletters, and promotional materials
To analyze website usage and improve our services
To detect, prevent, and address technical issues and security vulnerabilities
To comply with legal obligations and enforce our terms and conditions
To personalize your experience on our website
To conduct research and development for service improvement

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment processing and financial services
Email delivery and marketing automation
Website hosting and maintenance
Analytics and data analysis
Customer relationship management
Cloud storage services

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities, including:

Compliance with legal obligations
Protection of our rights and property
Prevention of fraud or security issues
Protection of personal safety
Response to court orders or subpoenas

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

The nature of the information collected
The purpose for which it was collected
Legal and regulatory requirements
Our legitimate business interests
Potential or actual disputes

When we no longer need your information, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. You may request a copy of the information we hold about you.

6.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

6.3 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time.

6.6 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at support@meltrix.online or call +441604402929.

7. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. We take appropriate measures to ensure that your information receives adequate protection wherever it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

meltrix
22 Lansdowne Park
Belfast BT15 4AF
United Kingdom

Email: support@meltrix.online
Phone: +441604402929

12. Additional Information

12.1 Automated Decision-Making

We do not use automated decision-making processes, including profiling, that produce legal effects or similarly significantly affect you.

12.2 Data Protection Officer

For matters related to data protection and privacy compliance, you may contact our data protection team at support@meltrix.online.

12.3 Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

13. Specific Service Information

When you engage our social casino game development services, we may collect additional project-specific information including:

Game concept and design requirements
Technical specifications and preferences
Target audience and market information
Budget and timeline constraints
Intellectual property and licensing details
Feedback and approval documentation

This information is used solely for the purpose of delivering our services and is subject to the same protections outlined in this Privacy Policy.

14. Your Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.